FAQs

Below is a list of our Frequently Asked Questions. If you don’t find the answer to your specific question, please don’t hesitate to Contact Us!

Do you deliver?

Of course we do!  The total cost of delivery will depend on the location, date & time of your delivery and the amount of equipment on your order.  Delivery costs are calculated on a case by case basis ensuring you get the best price possible. If you wish, your proposal can also include labour to install and remove the equipment on your site. Please note, some Festival Services equipment can only be installed by the Festival Services operations team.

Do you Dry Hire the equipment?

Yes, some of our equipment is perfectly suited for Dry Hire and/or pick up and collection from our warehouse in Loganholme by you, subject to the use of a suitable vehicle. Other equipment however must be set up by our trained Festival Services operations crew. Contact us with your specific need and we will work out the best solution for you!

Can we pick up the equipment in our car?

In short, yes! However, if you are intending to transport the equipment yourself, please discuss the suitability of your vehicle with the Festival Services team before making your booking. Typically, as long as your vehicle is a ute or truck then you’ll have no worries. Festival Services may not release equipment to you if we deem your vehicle unsuitable to transport the equipment on hire. We recommend that you bring ratchet straps, ropes and protective packing blankets to ensure the equipment is secure during transport and that no damage occurs to the equipment or your vehicle.

Can you include installation and removal of your equipment?

Yes, Festival Services can offer a full turn key solution to your event or festival!!!  We install our equipment to meet your specifications and guarantee that your event site will be left clean and tidy after removal.  Set up costs include labour hours on site for set up and pack down as well as transport to and from your site. Festival Services will plan with you your equipment and site requirements in detail to ensure your needs are met without unexpected surprises on the day.  For larger events or public spaces that have certain restrictions, a Site Map is required in order to prepare the most accurate proposal for you.

Do you have a cancelation policy?

We hope that no event or festival ever has to cancel, but should the need arise we do have a cancelation policy that applies.  Cancellations more than 14 days from the installation or pick up date will incur a 25% charge of the total order or $500 +gst, whichever is greater.  Orders cancelled less than 14 days from the booking date will incur a 50% charge of the total order or $1000 +gst, whichever is greater.

What are your payment terms?

All orders are confirmed upon receipt of your deposit, being 50% of the total hire invoice.  The remaining amount is due 7 days prior to the equipment leaving our warehouse for your site. Payments can be made via EFT or credit card, the details for both can be found on your invoice .

Do I need to clean the items before they are returned?

Yes please.  All equipment hired out needs to be wiped over prior to return to ensure there is no dirt/dust/mud, no food or drink stains or any water damage.

What is a Damage Waiver?

The Damage Waiver is not insurance, but is an agreement to limit your liability in certain circumstances for accidental damage and general wear and tear to equipment on hire. It does not cover equipment that is lost, stolen, destroyed, or not returned to Festival Services. Please see our Terms of Trade for complete details relating to the Damage Waiver.

How do I confirm my proposal?

That’s nice and easy, just sign and return the acceptance section of your proposal.  Once we have received your acceptance we will issue you with your invoice. Payment of your deposit will then confirm your booking.

Private/Party/Dry Hire Booking Conditions

Equipment pick up location is Loganholme, QLD 4129.

Equipment collection & drop off is Monday to Friday between 8am and 4pm AEST.  Days and times need to be confirmed with Festival Services prior to pick up and drop off.  if pick up or drop off is needed outside these hours, additional charges may apply.

Equipment available (as per private booking form- to be updated)

  • Table & Bench sets
  • Kids table & bench sets
  • Wine Barrels
  • Bag check tables
  • Sinks
  • Timber Fence
  • Grey Water Tanks

Other equipment available on the Festival Services website is available for Party Hire but must be installed by trained Festival Services operations crew., Please speak with Festival Services regarding installation and transport options for these items.

Suitable Vehicles for collection

We recommend that you use a Truck or Ute for collection/drop off, however please discuss the suitability of your vehicle with the Festival Services team before making your booking.; We recommend that you bring ratchet straps, ropes and protective packing blankets to ensure the equipment is secure during transport and that no damage occurs to the equipment or your vehicle.  Please speak to Festival Services regarding your vehicle options prior to collection. Festival Services may not release equipment to you if we deem your vehicle unsuitable to transport the equipment on hire.